Guidance material: STP and PLS reporting during this year’s Christmas and New Year closedown period

Original Published Date
Status
Current
Tax Category
Payroll
Tax preparation
Business accounting
Investment bodies
Resource Type
Newsroom
Description

Between 12.00 noon AEDT on Tuesday 24 December 2019 and 6.00am AEDT on Thursday 2 January 2020, our systems will progressively become unavailable as we complete major system upgrades during our annual Christmas and New Year closedown period.  

This guidance material is designed to help you and your clients understand the impacts of these upgrades and what you need to do. It covers the different options available to you, what you and your clients need to know and how your clients may be affected. 

Single Touch Payroll

What you need to do if you’re a Digital service provider, Sending service provider or STP reporter.

Practitioner lodgement service

What you need to do if you’re a Digital service provider or PLS reporter.

Single Touch Payroll

Single Touch Payroll (STP) reports and business responses received up until 12.00 noon AEDT on Tuesday 24 December 2019 will be processed as normal and made available to retrieve.  After this time, the ATO will still receive STP reports, however they will not be processed until after the closedown period from 6.00am AEDT on 2 January 2020.

The approach you take during this period will depend on your system’s capability and/or business decision with respect to polling and storing lodgements from your clients.

What you need to do if you’re a Digital service provider, Sending service provider or STP reporter

  • Choose one of the following options to manage the ATO closedown period
  • Communicate your preferred approach to your clients
  • Explain what actions they need to take during this period
  • If applicable, advise your clients that no penalties will be applied for missed or late reports during or as a result of the ATO closedown period.

Options

  1. Delayed Polling (send and not poll)
  • You can continue to lodge STP reports if you are able to delay and restart polling at the end of the ATO’s closedown period (from 6.00am on 2 January 2020).
  • This means you will not be polling the ATO for a business response until after this time.
  • STP reports will be progressively processed once our systems are back up and running.
  1. Continuous/Ongoing Polling (send and poll)
  • You may continue to lodge STP reports and poll normally during the ATO’s closedown period (24 December 2019 to 2 January 2020). During this time you will receive an EBMS:0006 response message.
  • Once our systems are back up and running, you will progressively receive business response messages as we process held STP reports
  1. DSP/SSP Stored STP Reports (client reports, DSP/SSP holds)
  • You will need to disconnect your service from the ATO.
  • Your service will remain active and hold STP reports generated and sent by your client/s.
  • If required, contact us on 1300 139 052 or email SingleTouchPayroll@ato.gov.au and we can grant all your clients with an ATO-initiated operational deferral.
  • You will reconnect your service to the ATO at the end of the ATO’s closedown period (from 6.00am on Thursday 2 January 2020).
  1. No STP reporting
  • If you choose to turn off your systems, you need to notify your users that they will be able to lodge their STP reports after the ATO’s closedown period.
  • If required, contact us on 1300 139 052 or email SingleTouchPayroll@ato.gov.au and we can provide all your clients with an ATO-initiated operational deferral.
  • Once received, notify your clients that we have granted them an operational deferral.
  • Remind your clients to recommence normal pay day reporting from 6.00am on Thursday 2 January 2020. This includes reporting year-to-date amounts for all employees through their next STP pay event.

Key messages for your clients

See below key messages you can pass on to your clients to prepare them for the ATO’s closedown period:

  • If you don’t have any pay runs that fall between 12.00 noon AEDT on Tuesday 24 December 2019 and 6.00am AEDT on Thursday 2 January 2020, you won’t be affected by the ATO closedown period.
  • Do not lodge a Full File Replacement (FFR) during the ATO’s closedown period. Wait until you have returned to normal pay day reporting after the closedown and received a business response for the original file you submitted.
  • If you find there’s a need to correct information you previously reported, you can make any changes in your first pay run from 6.00am AEDT on Thursday 2 January 2020.
  • Penalties will not apply for missed or late reporting during the ATO closedown period.
  • If you’re unable to lodge whilst you are transitioning back to normal pay day reporting, you can apply for an operational deferral.

Practitioner lodgment service

All PLS lodgements received up until 12.00 noon AEDT on Tuesday 24 December 2019 will be processed as normal.  After this time, the ATO PLS services will progressively become unavailable and return an error message “SBR.GEN.FAULT.SERVICEACTIONDENIED”. You will then need to re-send lodgments for processing once our systems are restored from 6.00am AEDT on Thursday 2 January 2020.

The approach you take during this period will depend on your system’s capability and/or business decision with respect to your ability to store your clients’ lodgments.

What you need to do if you’re a Digital service provider or PLS reporter

  • Choose one of the following options to manage the ATO closedown period
  • Communicate your preferred approach to your clients
  • Explain what actions they need to take during this period
  • If applicable, advise your clients that no penalties will be applied for missed or late reports during or as a result of the ATO closedown period.
  1. DSP Stored PLS lodgments (client reports, DSP holds)
  • You disconnect your service from the ATO.
  • Your service remains active and you hold PLS lodgments generated and sent by your client/s.
  • You reconnect your service to the ATO at the end of the ATO's closedown period (from 6.00am on 2 January 2020).
  1. No PLS reporting (DSP turns off clients’ lodge functionality)
  • If you choose to turn off your systems, make sure you notify your users that they can lodge their PLS lodgments after the ATO’s closedown period.
  • You will need to reconnect your service to the ATO at the end of the ATO’s closedown period (from 6.00am on 2 January 2020).
  • Remind your clients to recommence normal reporting from 6.00am on 2 January 2020.
  1. Continue sending to the ATO and receive an error message
  • If you choose to or are not able to turn off your systems and hold client lodgement data, you will need to notify your users that no lodgements can be processed during the closedown period. If your clients do lodge, they will receive the following error message SBR.GEN.FAULT.SERVICEACTIONDENIED from the ATO and will need to resubmit the lodgement after 6.00am on 2 January 2020.
  • Remind your clients to recommence normal reporting after 6.00am on 2 January 2020.
  • The ATO anticipates that this will be applicable to all PLS desktop software providers and some Cloud Operators that choose not to disconnect.

If you have questions or concerns, contact the SBR Service Desk on 1300 488 231 or SBRServiceDesk@sbr.gov.au. Or send us an email at DPO@ato.gov.au.

See also:

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