This focus group was formed to address four Single Touch Payroll performance issues. These issues were brought to attention through the Single Touch Payroll advisory group (STPAG) and include:
- return error messaging
- service recovery strategy
- file size management
- test Service level agreement (SLA) of up to 72 hours return message upon payroll event lodgment (client experience).
The focus group commenced 31 August 2017, commissioned by the Single Touch Payroll technical focus group, now known as the STP technical committee (SSTC), with the following objectives:
- Produce a concept paper clarifying the four issues.
- Facilitate communications for digital service providers which aid understanding of the issues, including how to address them.
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