Research and statistics

This page contains research and statistics we have developed using various sources, grouped into the following categories:

Software industry

Client Experience survey

The first ATO Client Experience survey for digital service providers (DSPs) in 2018 is now closed. The next Client Experience survey for DSPs is due to issue in October 2018.

This survey helps to improve our understanding of your needs, which allows us to deliver a more tailored experience for you. Questions focus on our communication products and channels, your business needs, information needs and current engagement with us.

Our Research and Intelligence area develop the survey on behalf of the Digital Partnership Office (DPO). Individual responses remain anonymous and only aggregated data is reported.


The tax software demographics (PNG, 430KB) are a representation of the digital service providers industry, developed by the DPO in October 2015.


The Australian and global software development trends (PDF, 490 KB) is an analysis of emerging trends in the software industry. The research was developed by our Corporate Research and Intelligence team on behalf of the DPO.

Your users

Communication preferencing

You can read our Communication preferencing research findings (PDF 1.50MB). The Communication preferencing initiative aims to enable tax professionals and their clients to have control over their preference for who will be notified of communications and correspondence from us. This research explores these preferences and the issues and irritants clients may experience with our existing services. The research was carried out by us through secondary research and interviews.  We have also developed an Example user pathway (PDF, 114KB).


Partners space

The digital space for partners is a personalised digital space for all partners of the ATO based on their partner ‘type’ and chosen preferences, researched by Fjord and the ATO (PDF, 872KB).

SBR: transaction performance statistics

Data that provides a comparison between transaction times for the major ELS2SBR and SuperStream services.

Find out more


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