Online services for DSPs

We are currently developing our Online services for Digital service providers (DSPs).

As a DSP you will be able to access support, log and track requests, share and store information and communicate and collaborate with us in real time. You will also be able to transmit files, exchange data, and receive timely notifications and status updates in a secure online environment.

The service enables us to track and report on transactions, streamline processes and provide improved service offerings to better support you.

Current status

The Online services for DSPs public beta trial has now commenced. You can join in the public beta at any time by submitting a request to the Digital Partnership Office (DPO) at DPO@ato.gov.au.

We are expecting to transition Tier 1 DSPs to the new service by late December 2018 and Tier 2 DSPs by March 2019. All new DSPs will join Online services for DSPs as part of their registration process.

The private beta (completed mid-September 2018) provided an opportunity for DSPs to test the service and provide feedback. Response was positive and recommendations are being used to refine the service.

We will keep you updated of our progress through the Digital service providers newsletter.

How to access Online services for DSPs

Before you can begin using Online services for DSPs, you will need to:

  • register for an AUSkey if you do not already have one. A standard AUSkey is suitable. We also have information to assist you with setting your AUSkey permissions for this service.
  • log in and access the new Online services for DSPs homepage with your AUSkey
  • contact the DPO once you have logged into the homepage, to request your Confluence licence. This will allow you to start using the service and raise tickets. 

We recommend using Firefox or Google Chrome browsers to optimise the performance and functionality of this service.

Available support

To assist you with this service, we have made available the Online services for DSPs user guide (PDF, 1.46MB). The guide provides further information on how to register for SBR and Online services for DSPs, as well as how to navigate through the various spaces including the DSP Service Desk, Knowledge Base and Consultation Hub.

If you require further assistance or would like to provide feedback to help us improve the service you can contact the Digital Partnership Office at DPO@ato.gov.au.