Online services for DSPs

Online services for digital service providers (DSPs) provides a secure environment to support you through the various stages of the software development lifecycle.

By using this service you can:

  • register your products
  • request support
  • report incidents
  • request certification to use our digital services
  • view and share requests within your company
  • receive email notifications when the status of your request changes
  • read release notes for upcoming system changes
  • securely transmit files

Accessing Online services for DSPs

To access Online services for DSPs, you'll need a MyGovID with a Standard level identity strength (set up with two or more Australian identity documents).

It is important to note that currently Online services for DSPs does not accept a Basic level identity strength for employees or staff. If you don't have Australian identity documents, you will only be able to set up your myGovID to a 'Basic' level identity and you won't be able to access Online services for DSPs.

The ATO is working on a solution for business directors or associates on the Australian Business Register (ABR) who don't have Australian identity documents and are unable to set up their myGovID.

If you are not eligible for a myGovID, email DPO@ato.gov.au for further assistance.

Before you can log in with your myGovID, your principal authority or authorisation administrator needs to authorise you in Relationship Authorisation Manager (RAM). You'll use your myGovID to log in to RAM and accept the authorisation.

Note: When setting up an authorisation, the principal authority or authorised administrator must select 'Online services for digital software provider' (this is a different agency permission to 'Australian Taxation Office') in the Agency access field.

If you're new to Online services for DSPs, you'll need to complete a registration form the first time you log in. Once we process your registration, you'll have access to the full suite of requests.

Support

The Online services for DSPs user guide (PDF, 1.5MB) provides a visual guide on how to register for SBR and Online services for DSPs. It also demonstrates how to navigate through the various spaces including the DSP Service Desk, Knowledge Base and Consultation Hub.

If you experience technical errors, refer to our Troubleshooting guide for ATO online services.

Note: For the best user experience and improved functionality, we recommend using Firefox or Google Chrome browers when accessing Online services for DSPs.

If you need assistance or want to provide feedback to help us improve the service, email DPO@ato.gov.au.