New DSP service model

Our goal is to provide all Digital service providers (DSPs) with tailored support that is responsive and resolves your requests and issues promptly. With the industry growing, we have refined our service model to ensure that we continue to provide valuable support to all DSPs.

The Online services for DSPs platform is available 24/7 and is the one entry point for all DSPs to securely submit requests. These will be triaged and assigned to the right technical specialist for resolution. Over the last two years, our Online Services platform has been enhanced based on evolving work programs and feedback from you. You can now access collaboration spaces and support resources to help you develop tax and superannuation software services. The platform is also continually updated with practical and procedural guidance and troubleshooting information for you to self-serve.

The Digital Partnership Office (DPO) will work closely with our business and technical teams to provide improved quality of the information, greater visibility of common issues and faster response times.

To enhance our service offering and support the growth and progression of our digital services and partners, our new service model includes:

  • specialised DPO staff to support current and new work programs
  • partnering with a small number of industry representatives to participate and contribute to ATO strategic working groups
  • providing more opportunities for all DSPs to collaborate with the ATO and participate in forums and working groups 
  • a commitment to improving communication and self-help information via our Online Services for DSPs Knowledge base.

Contact us

If you have questions about the support model, contact the DPO via Online services for DSPs or email


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