Practitioner lodgment service focus group - generic error messaging and ATO business processes during an incident

Original Published Date
Tax Category
Tax preparation
Resource Type
Consultative groups

This focus group has been set up to explore options in the event of future systems issues, with a focus on:

  • changing the error message when a software product sends a transmission for a service it is not whitelisted for, and
  • engaging with the industry to develop a business process to decide when to de-whitelist a service for a software product during a major incident.

Relevant documentation from the focus group is available below.

If you have any questions, email

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